About Me

I’m Robert Jolly, and I help organizations build accessible digital products with strategy, empathy, and real-world experience. With over 25 years in digital design and product management, I’ve seen how inclusive practices enhance both user experience and business outcomes. My focus has evolved from incorporating accessibility into projects to making it the core of my work.

I’ve collaborated with startups, enterprises, and government agencies, including the U.S. General Services Administration’s Technology Transformation Services, where I co-led the Accessibility Guild and have supported the creation and growth of accessibility practices within numerous federal digital services teams. I also contributed to the W3C Web Accessibility Initiative’s Education and Outreach Working Group, leading the development of the Web Accessibility Laws and Policies resource.

As a Certified Professional in Web Accessibility (CPWA) and Certified ScrumMaster (CSM), I aim to integrate accessibility seamlessly into agile workflows. My approach is user-centered, drawing insights from individuals with disabilities gathered by inclusive research and usability testing.

I specialize in accessibility across web, mobile, and document formats, and have experience with screen readers, magnification, voice control, and switch navigation. I also develop and facilitate role-based accessibility training and author Accessibility Conformance Reports in VPAT format.

My goal is to help teams move from intention to action, embedding sustainable accessibility practices that prevent issues before they arise.

What others say

Robert has that rare ability to balance big-picture vision with the practical steps to get there. He navigates the complexities of the federal government with skill and patience, and ensures the right voices are heard. Jenny Richards
Program and Product Strategist

Robert is a special, secret sauce for user experience, design, and accessibility work. Kevin M. Hoffman
Director of Design

You can count on Robert to get things done and done well. He brings a depth of expertise in accessibility and cares deeply about making sure tech works for everyone. Matt Dobson
Product & Portfolio Manager

You’d be hard-pressed to find a more capable, reliable teammate. You’d also be hard-pressed to find someone who is more fiercely dedicated to doing the right thing; I’ve frequently marveled at how Robert combines an extremely calm, patient affect with deep passion for the most human-centered parts of design and product. Mike Gintz
Co-Founder, Digital Public Ventures

The years that Robert Jolly led the services team here at Knowbility were among the most joyful and productive in our 25-year history. He is a brilliant strategist and a compassionate, inspiring team lead or contributor. Sharron Rush
Executive Director, Knowbility

Robert brings a rare blend of strategic thinking, deep empathy for users, and the ability to lead teams through ambiguity, all while staying grounded in mission and public impact. Shawnique Morrison
Product & Strategy Lead

Let’s work together

Whether you’re building a foundation for accessibility or scaling an established program, I can help you create inclusive digital experiences that are strategic, impactful, and sustainable.

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